During my travels I have flown with quite a few airlines, from bone shakers and certain national carriers that shouldn’t have been allowed to fly, to airlines that have won awards year after year.
Some people have made negative comments about the low cost carriers, but one low cost carrier, for me, stands out as an airline that I am happy to fly with, as long as the cost and schedules fits my requirements.
My favourite low coast airline is Air Asia,
having flown with them from Cambodia to Malaysia, Singapore to Borneo, Malaysia to Sri Lanka three times and on each occasion I couldn’t fault the service. On certain sectors they do offer business class, but, as yet, I have not tried this service. I have read that Air Asia business class is not the normal business class of regular airlines – more like Premium Economy, than business class, but the price reflects the service level.
What I have tried is their relatively new option, if you are traveling as a couple, of ‘buy the centre seat’ in economy to have more room. They call it ‘Extra seat option’ – http://www.airasia.com/au/en/promotion/extra-seat-option.page?icid=iaf683hpsba
I bought two economy seats from Kuala Lumpur to Colombo in Sri Lanka in 2014, at a good price, for the three and a half hour flight. The price was cheaper than the two major carries on the same route.
I did consider business class, but for such a short flight I considered the price was a little too expensive. While booking the economy seats I was offered the middle seat of three for AUD $11, each way, as long as they did not sell the seat to someone for a standard fare. If they did sell the seat, my $11 would be refunded. A ‘no brainer! as far as I was concerned.
I bought the ‘extra seat option’ (Air Asia’s name for the service) for the round trip, and also prepaid our meals in both directions. All the planning worked like a dream – on boarding I realised that we had our centre seat, it hadn’t been sold.
We flew out of KLIA2 (Kuala Lumpur International Airport Terminal 2), which had not been open long and still smelled ‘new’, and we found the terminal easy to navigate. I checked us in on line, and all we had to do was drop our bags – along with hundreds of others who had checked in on line, and were trying to drop their bags. To be fair the line moved reasonably quickly – it took us thirty minutes from joining the queue to lodging our bags. They had a number of lodgement stations, which covered all Air Asia flights, but the staff was always friendly and helpful. One agent called the next in line and had 18 family members descend on his counter, with one person waving a wad of passports. Air Asia sent help to break the backlog at this counter and split the family over four counters. Everything was calm, quiet and efficient.
The flight was uneventful, and very pleasant. The cabin staff couldn’t do enough for the passengers. They were very friendly, smiled a lot, and seemed to enjoy their job, plus they found to time to hold a conversation with anyone who spoke to them. I couldn’t help but compare this cabin crew to the airline that we used the previous day.
Air Asia didn’t offer in-flight entertainment, but I noticed how the passengers created their own ‘buzz’, which reminded me of how it used to be when I flew in B 707 & VC 10s in the 1960s. Without entertainment people had to talk to each other or read. Perhaps this passenger interaction helped the cabin crew enjoy their job, because they didn’t have to constantly compete with headphones to gain the passenger’s attention.
Tea and water were included in the ticket price – wine, beer, spirits and soft drinks were extra at reasonable prices.
For the record – Air Asia is unaware of this blog, and I paid for all services with my own money.